"Excellent healthcare starts when you visit us." 

FAQ

Primary Medical

Common Questions

 

1) Can I see any provider or nurse practitioner in the office even though my insurance card specifically says a particular provider? Will it be a covered visit?

Yes, you can see any of our providers in the office regardless of who is on the insurance card. We send out bills to your insurance carrier as one group, Primary Medical Group, not as a specific provider.

2) What type of paperwork will I be asked to complete at my visit? 

Whenever possible, we will be developing online tools so that you can fill out and sign any paperwork on our computer or smartphone. 

At your first visit we will ask you to complete a patient information sheet and a health history form so we can create a patient medical record for you. We also ask that you verify this information annually to make sure that the information we have such as address and phone number are up to date in our system. 

You may also be asked at your visit to read and sign a Patient Responsibility Agreement. There are times we are unable to verify your particular insurance benefits for visits such as physicals or procedures. This agreement will inform you at the time of visit the estimated amount that you may be responsible to pay to Primary Medical after your insurance company pays their portion of the medical expenses. We encourage you to reach out to your insurance plan before your visit so they may explain your particular coverage for your appointment. 

 

For Medicare patients you may be asked to read and sign a Medicare Advance Beneficiary Notice (ABN). This is also a form that will give you information on visits or procedures that Medicare may not cover. We encourage you to reach out to Medicare before you visit so they may explain your particular coverage for your appointment. 

 

3) What should I do if I am running late to your office for an appointment?

We understand that sometimes patients are late for their appointments. We ask that you please call us as soon as possible to inform us that you are running late. In addition, we ask for your understanding if we need to reschedule your appointment. In some instances if you are more than 15 minutes late for your appointment time we may advise you that your appointment will be canceled so that our providers can maintain their schedule with other patients that have arrived on time. When in doubt, give us a call, we will be more than happy to work out a solution that suits everyone.

 

4) What is your policy on appointment cancellations or missed appointments?

Please notify our office at least 24 hours in advance if you are unable to keep your appointment. You may be charged if you cancel less than 24 hours in advance or if you do not show up to a scheduled appointment.

 

5) How long does it take to get a prescription refilled from my pharmacy?

Office policy for refills is a 72 hour notice for non-controlled prescriptions and 5 days for controlled prescriptions such as narcotics, stimulants and medication for sleep. Most prescriptions are refilled the same day as received, but due to high volume of requests this may take up to 72 hours. Best practice is to request a prescription before you run out early so your pharmacy and our office have plenty of time to process your request.

 

6) Do you have evening and weekend appointments?

Yes we do. 

 

Johnson Office

Saturdays from 8:00am until 12:00pm

 

East Telegraph Office

Wednesday until 6:00pm

We accept your insurance. Learn more.

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